Shipping policy

Thank you for visiting and shopping at Saunté. Below are the terms and conditions of our Shipping Policy.

Domestic Shipping Policy

Free shipping on orders $200+
Every U.S. order of $200 or more ships free.

Shipment processing time
In-stock orders are processed within 3–7 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If your order will be significantly delayed, we'll contact you by email.

Preorders
Preorder items typically ship within a month, and we'll email you an estimated ship date. If your order contains both in-stock and preorder items, it ships once everything is ready unless we contact you first.

Shipping rates & delivery estimates
Shipping charges for your order are calculated and displayed at checkout.

Free Shipping: 5–8 business days. Free on orders $200+
Economy: 5–8 business days. $4.90 (up to 5 lb), $19.90 (5–70 lb)
Standard: 3–4 business days. $6.90 (up to 1 lb), $9.90 (1–5 lb)
UPS Ground: 1–5 business days. Calculated at checkout

Delivery times are estimates and begin once your order ships. Delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
Saunté ships to addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses. UPS Ground cannot deliver to P.O. boxes or APO/FPO/DPO addresses; please choose Economy or Standard for those.

Shipment confirmation & order tracking
You'll receive a shipment confirmation email with your tracking number once your order ships. The tracking number will be active within 24 hours.

Customs, duties and taxes
Saunté is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer's responsibility.

Damages
Saunté is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim, and email us at saunteofficial@gmail.com with photos so we can help.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the U.S.

Questions? Email saunteofficial@gmail.com.